What is Care Direct Devon?

Care Direct Devon is a service that provides information, advice, and access to adult social care services in Devon. It is a single point of contact for all adult social care enquiries and referrals.

What services does Care Direct Devon provide?

Care Direct Devon offers a range of services, including providing information and advice, carrying out assessments to identify care and support needs, helping to develop a care and support plan tailored to individual needs, and referring individuals to appropriate services and providers.

Who can access Care Direct Devon services?

Any adult living in Devon who needs information or advice about adult social care can access Care Direct Devon services. This includes older people, people with physical disabilities, people with learning disabilities, and people with mental health needs.

How can I contact Care Direct Devon?

You can contact Care Direct Devon by phone or email. You can also use their online contact form. Their contact details can be found on the Devon County Council website.

What happens when I contact Care Direct Devon?

When you contact Care Direct Devon, you will speak to a trained advisor who can provide information and advice, carry out an assessment of your needs if necessary, and refer you to appropriate services.

What is the assessment process like?

The assessment process involves a discussion with you about your care and support needs. This helps to identify what support you might need and how this can be provided.

What is a care and support plan?

A care and support plan is a document that sets out how your care and support needs will be met. It is developed with you and is tailored to your individual needs.

What kind of services can I be referred to?

You can be referred to a variety of services, depending on your needs. This could include home care services, day services, respite care, or residential care.

Do I have to pay for Care Direct Devon services?

There may be charges for some services, depending on your financial situation. However, the information and advice service is free.

How can Care Direct Devon help me if I am a carer?

Care Direct Devon can provide information and advice to help you in your role as a carer. They can also carry out a carer’s assessment to identify any support you might need.

What is a carer’s assessment?

A carer’s assessment is a discussion with you about the impact that caring for someone is having on your own health and wellbeing. This helps to identify what support you might need.

How does Care Direct Devon ensure the quality of their service?

Care Direct Devon is committed to providing a high-quality service. They regularly review their services and seek feedback from service users to ensure they are meeting their needs.

How can I provide feedback on Care Direct Devon services?

You can provide feedback on Care Direct Devon services by contacting them directly. You can also provide feedback through the Devon County Council website.

What do I do if I have a complaint about Care Direct Devon?

If you have a complaint about Care Direct Devon, you can make a complaint through the Devon County Council complaints procedure. More information about this can be found on the Devon County Council website.